What’s Counted and What Counts | Peer to Peer Review
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Driven by the demands for assessment and presumably the need for statistics to prove our worth, there’s a tendency to link the importance and appreciation of the library to individual interactions with librarians. Students come to reference desks, chat us up, meet in our offices, each one counted, each one destined to be a tick mark in a spreadsheet somewhere proving how useful we are. That might be why librarians occasionally bemoan lower transaction statistics or the lack of students lined up at the reference desk. Fewer reference questions could mean the students need us less. For a lot of assessment, if it can’t be counted, it doesn’t count.
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